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Frequently Asked Questions

Q: Is there an application fee?
A: You can apply for free with no obligations to lease.
Q: What is the deposit amount?
A: The security deposit is $500.
Q: When do I pay the security deposit?
A: After your application is approved.
Q: How do I pay the security deposit?
A: We accept e-transfer, money order, or certified cheque.
Q: Does the apartment require Tenant Insurance?
A: We require all tenants to have a minimum coverage of $1 million in property liability insurance prior to moving in. This is the best way to cover any loss should something happen in or outside your suite, affecting yours and others’ property.
Q: When is the rent due?
A: Rent is due on the first of every month.
Q: How do I pay my rent?
A: Rent is payable via EFT (Electronic Funds Transfer).
Q: Is there a grace period for late payments?
A: We understand things come up, should you expect an upcoming payment to be late, we ask you notify us as soon as possible to avoid administrative fees charged by the bank.
Q: Which, if any, utilities are included in my rent?
A: All utilities are included in your rent - except for power.
Q: How are utility costs calculated for each tenant?
A: Each suite is independently sub metered - you will be billed at the current market rate for your electricity use only. Rates can fluctuate with peak hours and demand.
Q: Which, if any, additional deposits, fees, or charges should I be aware of?
A: There are no additional or hidden fees. You are charged for your rent and power – parking and pet, if applicable.
Q: Are there currently any offers or discounts available on the apartment?
A: The incentives will change periodically depending on availability, please check with your leasing agent for the most current leasing incentives. You can email SLootsma@procura.ca.
Q: How long is the lease? Can I renew?
A: We offer 1- and 2-year leases. You will be contacted about renewal 90 days before the end of your lease term, and we hope you will continue to call the Louvre your home. Renewal terms are flexible based on your needs
Q: What happens if I must break the lease?
A: After signing the lease, residents are responsible for the full lease term. We suggest you speak with our property management team should you be considering terminating your lease early to discuss your options.
Q: Is subletting, or using a service like Airbnb, allowed?
A: No subletting or Airbnb services are permitted.
Q: Do I incur an expense if anything in the apartment needs to be repaired?
A: We look after all your maintenance needs for you at no additional cost. Should there be any damages to the suite, then you would be responsible for the repairs.
Q: What is the apartment guest policy?
A: You are more than welcome to have guests visit your home as often as you wish. We do have visitor parking at no additional cost. We ask that if you have any guests that will be staying for more than two weeks that you inform property management.
Q: Can I have pets in the apartment? If so, what are the approved pets and cost?
A: We love pets! We allow cats and dogs under 30 lbs. An application form must be filled out and authorized by a manager for our records. There is a one-time fee of $50 per cat. There is a $25 monthly fee for one dog and a $40 monthly fee for two. Any pets over 30lbs must be approved by management.
Q: What, if any, changes can I make to the inside of the apartment?
A: We want you to make yourself at home! Hanging things on walls is permitted, granted you repair the wall before you move. Please consult with property management about any other changes you would like to make to your home.
Q: What furniture, appliances and window treatments are included?
A: Each suite comes with a stove, microwave/fan, dishwasher, fridge, in-suite laundry, window coverings, and in-suite air-conditioning unit.
Q: Am I allowed to add a roommate?
A: Any additional occupants over 18 are required to fill out an applications as we have to keep a record of all residents in case of emergency.
Q: Under what conditions can the property manager enter my apartment?
A: Should property management require access, a minimum of 24 hours’ notice will be given, unless there is an emergency where immediate access is required.
Q: Do you have air conditioning?
A: Yes, the building and suites are air-conditioned.
Q: Can I have a barbeque on my balcony?
A: You can have an electric barbeque, but we ask that you do not use gas barbeques due to safety and insurance reasons. There are gas barbeques in the Community Courtyard.
Q: What are the leasing office hours?
A: Monday–Friday: 10:00 AM – 7:00 PM Saturday-Sunday: 10:00 AM – 6:00 PM
Q: What amenities are included?
A: Our amenity spaces include Fitness Centre, Hobby Lounge, Media & Golf Lounge, Meditation & Yoga Space, Library, Private Courtyard, Private Dog Park and several other social lounges throughout the building.
Q: What are the hours of the facilities (fitness center, social areas, etc.)?
A: 6:00 am to 10:00 pm
Q: Do any of the facilities require an extra fee to book?
A: There is no additional fee to book, but we ask you clean the space after use to avoid any cleaning fees.
Q: Is there a dog park nearby?
A: Century Bark, is located just a few steps away from the Louvre on the northeast corner of Century Park. It offers 2.5 acres of enclosed play space for your puppies to meet other puppy friends.
Q: Is 24-hour emergency maintenance available?
A: Yes, we have a 24 hour maintenance number.
Q: Is a parking fee or permit required?
A: We have secured, underground, heated parking. Each parking stall is $100.00/month.
Q: Do you have Visitor Parking stall?
A: Yes, it is first come first serve. Guests can be given access through our buzzer system.
Q: How many elevators and stairwells are there?
A: We have two elevators in the main lobby, one elevator on the west side and the fourth elevator on the east side of the building. There are also a set of stairs on each side of the building.
Q: Can I book an elevator? Is there a fee to book?
A: Yes, you can book an elevator – we ask that you use our moving elevators for any large items. There is no cost to book.
Q: Do you have bike storage or lockers available?
A: Yes we have a secure bike storage room in the parkade available at no cost.
Q: How quickly can I move in?
A: Once we have received your full application with proof of income, photo id, and references, it will be reviewed within 24 hours, and your lease will be sent. If the unit is ready, then we could accommodate a move-in as soon as possible.
Q: How many floors do you have?
A: We have six floors in Phase 1 and 2, and seven floors in Phase 3.
Q: What kind of locks do you have on the suite entry doors?
A: We have Keyless entry locks that you can manage on your phone through an app, or use your physical suite keyfob.
Q: How do people access the building?
A: There is a buzzer system at the front entrance. Residents will be set up when they move to buzz in guests and couriers.
Q: Is there on-site security?
A: There is 24 hour surveillance at all main entrances, additionally access is restricted with our FOB system so a residences FOB can only access their floor and amenity floors. We also have property management on site every day of the week.
Q: Where are the fire extinguishers located?
A: There are multiple fire extinguishers and alarm pull stations on each floor.
Q: Is smoking or marijuana allowed in the building or on the premises?
A: We are a non-smoking property. No smoking of cigarettes, cigars, e-cigarettes or cannabis on premise, balconies or in front of building entry doors. There will be designated areas with cigarette disposal containers provided.
Q: How long is the development of the building?
A: Phase 3 should conclude in Spring 2022 – at which point all amenities and suites will be available.
Q: What’s the neighborhood like?
A: Century Park is a bustling and growing area, with new business and amenities being added all the time. The Century Park LRT and Bus station provide convenient access to anywhere in the city.
Q: Where is the nearest public transit? (LRT, bus, etc.)
A: The Century Park LRT and Bus station is located right outside the Louvre doors.
Q: Is there transportation to the airport?
A: There is an incredibly convenient bus route that departs from Century Park to the Edmonton International Airport. The (appropriately named) 747 Bus runs every 60 minutes during regular hours and every 30 minutes during peak hours – from 4:10 am to 12:30 am every day of the week. https://flyeia.com/parking-transportation/747-bus/